Privacy Policy
This Privacy Policy applies to the website of Red Carpet Tours, a part of RC Trips (hereinafter referred to as "we", "us", or "our"). This policy explains how we collect, use, and protect the personal information you provide to us through our website.
Our commitment to your privacy
We take your privacy seriously and are committed to protecting your personal information. We will only use your information in accordance with this Privacy Policy. We understand that you entrust us with your personal information, and we take that responsibility seriously.
Information we collect
We collect two types of information on our website:
Personal information:
This includes information that can be used to identify you as an individual, such as:
Name
Email address
Phone number
Mailing address
Passport information (collected only when booking tours)
Payment information (credit card details are not stored by us but processed securely by our payment processor)
Information you provide when you submit a request through our website (e.g., special needs for a tour)
Information you provide when you participate in a contest or promotion
Non-personal information:
This includes information that cannot be used to identify you as an individual, such as:
Browser type
IP address
Operating system
The pages you visit on our website
The date and time of your visit
Search terms you use on our website
Clickstream data (how you navigate through our website)
How we collect information
We collect information in the following ways:
When you book a tour: We collect personal information such as your name, email address, phone number, passport information, and payment information when you book a tour through our website.
When you sign up for our newsletter: We collect your email address if you sign up for our email newsletter.
When you contact us: We collect your name, email address, and any other information you provide when you contact us through our website or by phone.
When you use our website: We collect non-personal information about your use of our website through cookies and other tracking technologies.
How we use your information
We use your information for the following purposes:
To complete your tour bookings: We use your personal information to process your tour bookings, send you confirmation emails, provide customer support, and ensure a smooth travel experience.
To personalize your experience: We may use your information to personalize your experience on our website, such as by recommending tours that may be of interest to you.
To send you marketing communications: We may use your email address to send you newsletters and other marketing communications about our tours and services. You can opt out of receiving these communications at any time (see "Your Choices" below).
To improve our website: We use non-personal information to improve the functionality and user experience of our website. We may also use this information to understand how visitors use our website and to develop new features and services.
For security purposes: We may use your information to protect our website and systems from unauthorized access, use, disclosure, alteration, or destruction.
Your choices
You have the following choices regarding your information:
Opting out of marketing communications: You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link at the bottom of any email you receive from us. You can also update your email preferences on your account page on our website.
Accessing and updating your information: You can access and update your personal information by logging into your account on our website or by contacting us (see "Contact Us" below).
Cookies and tracking technologies: Most web browsers allow you to control cookies through their settings. You can block cookies altogether, delete existing cookies, or require your browser to prompt you before a website places a cookie on your device. However, blocking cookies may limit your ability to use certain features of our website.
Data security
We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These steps include:
Using secure servers to store your information.
Using encryption to protect your information during transmission.
Limiting access to your information to authorized personnel.
However, no website is 100% secure. We cannot guarantee the security of your information.
Retention of your information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Children's privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has given us personal information, please contact us (see "Contact Us" below). We will delete any personal information we have collected from your child.
Data transfer (if applicable)
If Red Carpet Tours operates internationally, you may need to explain where your data is stored and processed.
Mention compliance with data privacy regulations like GDPR (Europe) or CCPA (California).
Your rights (if applicable in your jurisdiction)
Depending on your location, users may have rights to request access to, deletion of, or restriction on processing of their personal information. Briefly explain these if applicable.
Sharing your information
We will not share your personal information with any third party except in the following circumstances:
With service providers: We may share your personal information with service providers who help us operate our website and provide our services, such as payment processors, email marketing providers, and tour operators. These service providers are obligated to protect your information and only use it to provide services to us.
As required by law: We may disclose your information if we are required to do so by law, such as in response to a court order or subpoena, or in cooperation with a law enforcement investigation.
In the event of a merger, acquisition, or bankruptcy: In the event that Red Carpet Tours is involved in a merger, acquisition, or bankruptcy, your information may be transferred to the new owner.
We will never sell or rent your personal information to third parties for marketing purposes.